Withdrawal and refunds
1. Who sells to you
Subscriptions and credit packs on this website are sold to you by our online reseller Paddle.com as merchant of record: Paddle.com Inc. for buyers in the USA, Paddle.com (Canada) Ltd. in Canada, and Paddle.com Market Limited (United Kingdom) everywhere else. Paddle issues the invoice, takes the payment and handles withdrawals, refunds and chargebacks. Your purchase is governed by Paddle's buyer terms, your use of Sales Mentor by our terms (AGB, in German). Sales Mentor is provided by BOOSTSCALE LLC, 5830 E 2nd St, Ste 7000 #30271, Casper, WY 82609, USA.
2. Your right of withdrawal
If you are a consumer in the EU, the European Economic Area, the United Kingdom or Switzerland, you can withdraw from a purchase within 14 days without giving a reason. The period starts with the purchase; for a subscription with its start, and the monthly renewals do not start a new period.
How to withdraw:
- by email to us: max@boost-scale.ai. We pass your withdrawal on to Paddle and make sure you get back the amount set out in section 3, or
- with Paddle at paddle.net ("Request withdrawal" or "Request refund") or through the link in the email in which Paddle confirmed your purchase.
If Paddle declines a withdrawal sent through paddle.net, that alone does not end your subscription: write to us then, or withdraw by email to us in the first place, so that the refund set out in section 3 applies for certain.
A clear statement is enough. You can use the model withdrawal form in section 7 of our terms, but you do not have to. To meet the deadline, it is enough to send your statement before the 14 days have passed.
3. When Sales Mentor starts right away
When you order, you ask us to start right away and confirm that you know what this means for a withdrawal. If you then withdraw within the 14 days, you pay the share that matches the service provided until then: for a subscription the time until your withdrawal, for a credit pack the credits used until then. We refund the rest to you through Paddle. Your right of withdrawal expires once the service has been fully provided, so for a credit pack once all of its credits are used.
Under Paddle's buyer terms, the full refund lapses if you agreed at purchase to start right away and used the product within the 14 days. For Sales Mentor purchases we refund the share described above all the same: if Paddle refunds you less after a withdrawal through paddle.net, write to us and we arrange the rest. Mandatory rights the law of your country gives you remain unaffected.
4. Refunds without a withdrawal
Beyond a withdrawal we give no refunds unless the law provides otherwise: a cancelled subscription runs until the end of the period paid for, and credits that were used are not refunded (terms, sections 5 and 6). Paddle may refund in individual cases within 14 days of the purchase under its refund policy. If you were charged twice, or could not use Sales Mentor because of a fault on our side, write to us: we look into it and arrange a refund with Paddle.
5. What a refund does
- Subscription: a subscription you withdrew from ends with the withdrawal, and so does the access it gives.
- Credit pack: when a pack is refunded, we take back its credits as far as they have not been used.
- Paddle usually refunds to the payment method you paid with.
6. Cancelling
You can cancel a subscription at any time, effective at the end of the current billing period: in the cockpit under "Manage subscription", with Paddle at paddle.net, or by email to us. A cancellation is no withdrawal: you use the current period until its end, and it is not refunded.
7. Contact
BOOSTSCALE LLC, 5830 E 2nd St, Ste 7000 #30271, Casper, WY 82609, USA, email: max@boost-scale.ai. Paddle answers questions about payments and invoices at paddle.net.
8. Last updated
5 October 2026.